Flexible spending
Credits cover multiple vendors, incident types and service requests.
Unified Support for Multivendor
One call simplifies IT support
SoftwareOne Unified Support for Multivendor
When IT trouble occurs, multivendor complexity can bring operations to a halt. Gartner estimates that productivity lost to IT issues costs $1,066 a minute, and it takes an average of 22 minutes for IT teams to respond to a new ticket. Coordinating separate vendor support contracts, each with a different point of contact, does not ensure resolution of cross-vendor issues. The alternative, taking on the fixed costs of an internal support team, is costly and unnecessary.
SoftwareOne Unified Support for Multivendor handles all your incidents and service requests. Our 24x7, multi-lingual, on-demand support centres resolve complex multivendor issues fast. Opening a ticket takes just one click, call, or email. You need to pay only for the support service you use.
Flexible support simplified
Our prepaid application and cloud support programs give you granular control over spend. We help you track usage to understand who on staff is using the support services, which allows you to allocate expenses and encourage accountability in your team.
Vendor coordination
We manage support escalations with select vendors to solve technical issues.
Proactive support
Access risk assessment and training resources in select markets.
Bridge language gaps
Get translation when you and a vendor speak different languages.
Supported vendors
SoftwareOne established its support practice based on our 30-year relationship with Microsoft and expanded to provide coordinated solutions for many vendors.
Simplify your support experience
The rising demand for new technologies brings an increasing need for rapid troubleshooting and high-quality IT support services. Without an efficient support strategy, inefficient multivendor support coordination can quickly increase costs. Your business agility is at risk if the IT workforce is answering support requests rather than focusing on their core business tasks.
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