Global reach
Primary delivery centres covering every time zone, offering true follow-the-sun support for customers wherever they are.
Microsoft Support
IT support should be simple. And affordable.
Discover SoftwareOne Integrated Support Services
When something goes wrong, you need fast, efficient IT support. A study by the Ponemon Institute found that the average cost of an unplanned data centre outage is nearly $9,000 per minute. This complexity increases when coordinating separate vendor support contracts, each with a different point of contact. Moreover, the cost of support services provided by some of the most in-demand software providers, such as Microsoft, rises annually, putting additional strain on already tight budgets.
SoftwareOne Integrated Support Services handles all your incidents and service requests. Our 24x7, multi-lingual, on-demand support centres resolve complex multivendor issues fast, backed by a dedicated service manager and local and near-shore certified experts in cloud, productivity, security, and AI.
The SoftwareOne difference
Depth of expertise
On-demand access to SoftwareOne consultants certified in productivity, security, cloud services, unified communications and AI.
Technology guidance
A dedicated customer success manager who will help you build a roadmap and programme of work to achieve your business outcomes.
Professional services
Simplified process for change requests and projects, with prepaid project hours delivered from your choice of region.
Local engagement
With offices in 60 countries, we offer a truly local touch, with local language and local delivery.
Application support
Get access to support and development for your custom business applications.
Flexible pricing
Choose a commercial model that suits your business with options for unlimited support or pay-as-you-go with minimal commitment.
Service management
Dedicated Service Delivery Manager whose priority is your service and your business.
Single contract
Avoid multiple support contracts with multiple vendors with our simplified modular contract tailored to your needs.
The support team you can trust
6
Microsoft Solutions Partner designations
3,500+
Microsoft Certified Professionals
19
Advanced Microsoft specialisations
8.1M
Users supported in the cloud
60
Operating countries
7
Globally distributed support centres providing 24/7 support services with a local touch
Clients reaping the benefits
Global pipe manufacturer gets IT flowing with SoftwareOne support services
The challenge
A pipe manufacturer operating in 55 countries had a vision to solve the world's water and climate challenges. It had previously used Microsoft Unified Support to maintain its large Microsoft technology stack. However, with rising costs and a downgrade in the service and communication received, plus the time-consuming job of managing multiple partners and contracts, the company turned to SoftwareOne.
The outcome
SoftwareOne was tasked with the ongoing maintenance and development of Microsoft 365, Azure and the client’s on-premises solutions. Microsoft’s Unified Support was replaced by SoftwareOne Multivendor Support Services, with the addition of a team of professional services experts. By bundling support and professional services, the client reduced costs and gained peace of mind, ensuring its employees can work collaboratively and securely with minimal downtime.
SoftwareOne electrifies support for global distributor
The challenge
An independent family-owned electrical distribution business operating in 45 countries had plans to expand operations into new territories but was hindered by resource capacity or internal capabilities to resolve ongoing issues with Microsoft Intune. It lacked a trusted partner to provide ongoing support with its Microsoft 365 and Azure technology stack.
The outcome
SoftwareOne provided comprehensive support to address all the clients' challenges with a single team responsible for project roll-outs, including change requests, incident management, value assurance and a strong management framework to ensure successful outcomes. Global project managers were assigned to oversee and manage projects ensuring effective project delivery and adherence to governance standards. Costs were reduced by bundling support and professional services into a single contract.
Connect with our experts
Contact us today to discuss how SoftwareOne Integrated Support Services reduce risk and provide the flexible IT support your organisation needs.
Connect with our experts
Contact us today to discuss how SoftwareOne Integrated Support Services reduce risk and provide the flexible IT support your organisation needs.