IT Service Management (ITSM)| SoftwareOne

ServiceNow IT Service Management (ITSM)

IT Service Management (ITSM) is the foundation for delivering efficient IT services to organisations, a strategic approach to design, deliver, manage, and improve the way organisations use IT. ServiceNow is the recognised market leader for ITSM solutions, providing scalable workflows to manage and deliver IT services.

As an Elite ServiceNow partner, we architect a service aware CMDB to support ITSM with enhanced dashboards to monitor progress and performance by utilising Key Performance Indicators (KPIs).

Our accredited ServiceNow consultants will work with your organisation to deliver change management, data migration strategies, and training to ensure a seamless transition to operations.

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Drive your IT operational maturity

ServiceNow isn’t a new platform, many organisations have adopted and customised the platform to suit their needs. Now, organisations find previous customisations, once essential, hinder the ability to implement new features and prolong the upgrade process.

Our ITSM Assessment Framework accelerates your operational maturity or remediate customisations. Our expert ServiceNow consultant will conduct a practical plan, roadmap your implementation, with a process and technical governance model that will support your operating model.

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Don’t just imagine a ServiceNow strategy, deliver it

Introducing ServiceNow ITSM into your organisation can bring about significant organisational change and be a daunting prospect. Whether you are interested in a quick start or full-service implementation, our team of ServiceNow experts will work with you to understand the minimal viable product to achieve your organisation's goals and build a communication plan to support the transition.

Our agile approach to delivery provides you with options to maximise time to value, always considering your requirements and organisation goals. We will help you unlock the true value of your ServiceNow and ITSM investments. We will support you every step of the way.

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