Improve your customer experience with SoftwareOne

Customer Experience Services

As the number of ways that a client can connect with your organisation grows—from chatbots and automated or human call centres to apps and social media—you need a technology strategy and integrated systems that puts your customers first.

That starts with understanding what your client’s expectations are, aligning the CX technology to your business goals and incorporating the people, process and technology that drives results within your customer experience practices.

SoftwareOne Customer Experience (CX) services helps your team identify and execute a pragmatic vision for engaging with your clients now and in the future. We apply technology to build and maintain meaningful relationships with your customers and put powerful tools in the hands of agents and business users. We work with you to develop ongoing processes for assessing customers’ expectations and how you deliver against them, while ensuring adherence to compliance regulations.

Grow your business with meaningful client connections.

Our services help you grow revenue by uncovering hidden opportunities within deep data and converting client conversations into actionable insights using advanced analytics tools and AI models. We help you pivot to meet changing customer demands and boost your agents’ productivity by removing barriers with internal systems. In short, we make your clients want to do business with you.

Revenue growth
Business agility
Improved productivity
Reduced risk

How we do it

We elevate customer and agent experiences worldwide, leveraging AI for natural conversations, higher automation, and instant global scalability. Get started with our advisory services, delivered in three phases:

A group of people sitting around a table in a meeting.

Envision

Understand your business needs for CX to ensure technology and process investments align with long-term goals.

In this workshop, we focus on the needs of non-technical lines of business, specifically looking at business outcomes.

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Discover

In these technology workshops, we focus on the needs of the technical stakeholders, specifically on technical requirements, integration needs, and compliance considerations. They provide a comprehensive view of the existing technology landscape, gaps, and complementary solutions.

We deliver a management presentation that includes an assessment of readiness, a vision for CX, potential use cases, maturity scoring, and actionable next steps.

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Solution

We work with your team to implement the CX vision, customising it to your specific requirements including the licensing, set up and implementation of CX tools like AWS Connect or Microsoft Teams.