IT Service Management (ITSM)| SoftwareOne

ServiceNow IT Service Management (ITSM)

IT Service Management (ITSM) is the foundation for delivering efficient IT services to organizations, a strategic approach to design, deliver, manage, and improve the way organizations use IT. ServiceNow is the recognized market leader for ITSM solutions, providing scalable workflows to manage and deliver IT services.

As an Elite ServiceNow partner, we architect a service aware CMDB to support ITSM with enhanced dashboards to monitor progress and performance by utilizing Key Performance Indicators (KPIs).

Our accredited ServiceNow consultants will work with your organization to deliver change management, data migration strategies, and training to ensure a seamless transition to operations.

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Drive your IT operational maturity

ServiceNow isn’t a new platform, many organizations have adopted and customized the platform to suit their needs. Now, organizations find previous customizations, once essential, hinder the ability to implement new features and prolong the upgrade process.

Our ITSM Assessment Framework accelerates your operational maturity or remediate customizations. Our expert ServiceNow consultant will conduct a practical plan, roadmap your implementation, with a process and technical governance model that will support your operating model.

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Don’t just imagine a ServiceNow strategy, deliver it

Introducing ServiceNow ITSM into your organization can bring about significant organizational change and be a daunting prospect. Whether you are interested in a quick start or full-service implementation, our team of ServiceNow experts will work with you to understand the minimal viable product to achieve your organization’s goals and build a communication plan to support the transition.

Our agile approach to delivery provides you with options to maximize time to value, always considering your requirements and organization goals. We will help you unlock the true value of your ServiceNow and ITSM investments. We will support you every step of the way.

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