Innovation-driven Luxembourg law firm aims to lead with AI

Exploring Workplace AI to support global growth and innovation

As one of Luxembourg's premier business law, tax and business services firms, Arendt stands at the forefront of legal, regulatory, and tax advisory services. With a global clientele that includes banks, insurers, multinational corporations, and public-sector organisations, the firm is deeply committed to maintaining its leadership position through continuous innovation and technological advancement. Despite its success, Arendt faces the challenge of managing the increasing demands of global growth, the need for modern IT infrastructure, and the constant pressure to provide up-to-date technological solutions.

The challenge: Enhancing efficiency and maintaining leadership

A significant part of the firm's daily operations involves the creation of a vast array of documents for both internal and external use. This process is not only time-consuming but also critical for maintaining the trust of their clients and ensuring the seamless delivery of services. Recognising the potential for technological solutions to address these challenges, Arendt identified an opportunity with the release of Copilot for Microsoft 365 to revolutionise their document creation process. The goal was twofold: to enhance employee productivity by streamlining routine tasks and to reinforce the firm's reputation as a leader in adopting cutting-edge technologies.

In its quest for innovation, Arendt turned to its long-standing partner, SoftwareOne, for guidance on integrating Copilot for M365 into their operations. This move was driven by the firm's belief in the importance of good communication and collaboration, not just for client retention but also for fostering a culture of efficiency and innovation among its employees.

Yannick Bruck, CIO at Arendt, encapsulates the firm's ethos when he states, “Innovation is part of Arendt DNA, as embodied by every partner.” The decision to adopt Copilot for M365 was more than just an embrace of new technology; it was a strategic step towards accelerating the firm's path to innovation. “That meant it was easy to quickly make the decision to adopt Copilot. But it’s not just about adopting it because it’s available – it’s about deploying it to accelerate our path to innovation.”

Understanding Copilot’s potential to serve clients more efficiently

In late 2023, Arendt started exploring the possibilities of Copilot for M365, under the expert guidance of SoftwareOne through its comprehensive Envision workshop, a cornerstone of their holistic Copilot Advisory service. This workshop brought together the company's most relevant stakeholders – its CEO, CIO, project manager, security consultant, and service performance manager – all eager to learn and contribute.

SoftwareOne showcased Copilot’s capabilities, illustrating how it could elevate the team's skills, spark creativity, and boost productivity. They demonstrated Copilot's integration with familiar Microsoft business applications such as Word, Excel, PowerPoint, Outlook, and Teams – highlighting its potential to streamline content creation, data analysis, document translation, and more.

The workshop enabled Arendt to visualise how Copilot for M365 could transform their work, making tasks like hiring, case document writing, and legal research more efficient. The SoftwareOne expert team also considered innovative uses, such as a chatbot for assisting legal teams with document review and case assignments, making the technology not just a tool but a catalyst for efficiency and innovation.

The SoftwareOne Copilot Advisory guides organisations through three phases:

• Envision: helping clients get to know Copilot for M365, so they can see what it can do for their organisation and how to develop simple use cases and a readiness plan.
• Discover: Joint assessment of Copilot for M365 licensing, technology and organisational readiness, identification of use cases and creation of an initial implementation plan.
• Solution: A pilot based on a pre-defined use case identified during Discover to measure the value of Copilot for M365 within the clients' organisation and build the broader deployment plan.

By the Envision workshop's conclusion, Arendt outlined several key tasks aimed at evaluating and enhancing their readiness for Copilot adoption. Currently in the Discovery phase, the company is executing two proof-of-concept (PoC) projects to assess Copilot's practical applicability and effectiveness.