ServiceNow IT Operations Management (ITOM)

IT Operations Management is a strategic practice aligned with technology to efficiently manage and monitor your organisation’s IT infrastructure, resources and services to ensure optimal performance and reliability.

Technology is not a silver bullet for CMDB success. People, Process and Governance are critical to ensure the operational sustainment of your CMDB practice. Our SoftwareOne certified experts help you get the most value out of your CMDB from architectural design through to Process and governance design so that you can achieve results & maintain a successful CMDB practice.

Our ServiceNow IT Operations Management (ITOM) team is skilled in implementing scalable, best-in-class CMDBs, leveraging automation, sustainable processes, and a comprehensive governance model.

ITOM Visibility drives a Service-Aware CMDB

ServiceNow Discovery
Gain insight into your entire IT infrastructure, creating an accurate and up-to-date record in your CMDB.
ITOM Service Mapping
Leave no corner of the IT infrastructure uncovered. Create a complete, up-to-date, and accurate record of your digital services, and prioritise the resolution of infrastructure issues based on their service and business impact.
ITOM Cloud Discovery
Get a single source of truth, collect detailed information about your cloud based infrastructure in your major cloud services providers such as AWS, Azure, GCP, Oracle, and IBM.

Let our ServiceNow ITOM experts guide you to best-of-class implementations of Discovery, Service Mapping, and other ITOM applications.

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Drive your operational maturity

If you have embarked on your ServiceNow journey but you have not realised your expected outcomes, our team of best in class ServiceNow ITOM experts are ready to collaborate with you in revitalising your efforts. We’ll address pain points and enhance the health of your CMDB, including remediation and alignment to Common Services Data Model (CSDM). Our support is available at every stage of maturity and adoption.

Our ServiceNow ITOM experts will guide your implementation from ITOM or Cloud Discovery with a clear Service Mapping.

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CMDB Health, Roadmap, Governance and Operating Model

Your CMDB is the heart of your IT operational health, it is critical to ensure that this data is accurate and up to date. Manual population and maintenance of a CMDB is extremely inefficient considering that your infrastructure changes rapidly. Over time your CMDB becomes increasingly unreliable and can lead to data quality issues that will cause people to lose trust.

Discovery, resulting in data accuracy and consistency. Identification and Reconciliation Engine is built on platform to accurately map data precedence and prevent duplicate Configuration Items (CIs).
Reduce manual effort, improve data accuracy, leverage automation and increase efficiencies through ITOM.
Identification and Reconciliation Engine is built on platform to accurately map data precedence and prevent duplicate Configuration Items (CIs).
Leverage CMDB Health Dashboards to uncover your CMDB Completeness, Compliance and Correctness and measure progress results overtime.

Our Configuration Management Governance model has been developed from years of experience and industry practice but is right-sized for your scope and size and is easy to follow and implement. As new classes are discovered and imported, the governance framework will enable the seamless onboarding of end users and enterprise hardware assets.

Our ServiceNow experts specialise in building Configuration Management frameworks to support our rapidly growing global client base.

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