SoftwareOne case study

App modernisation helps QuieTrack grow by 30%

Historically, QuieTrack has focused on local banks as its core business. New application capabilities and enhancements have enabled the ISV to improve its customer experience and expand its business to regional banks. The growth forecast is 30 per cent. Find out how SoftwareOne helped them achieve this.

QuieTrack is an independent software vendor (ISV) specialising in insurance tracking for lenders. Recognising that its legacy application was reaching the limits of serviceability, QuieTrack knew it needed to invest in modernisation to maintain existing relationships and grow its customer base. SoftwareOne brought an experienced global team of developers and an agile delivery model to implement a newer cloud-based technology stack, delivering gains in efficiency, loyalty and revenue.

30%
annual growth trajectory
10x
larger bank profile attracted by a new demo
2x
Productivity gain from improved software delivery performance

Client: QuieTrack
Industry: Information technology
Platform: AWS Cloud
Services: Application Modernisation (Refactoring)
Country: United States

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Outdated application limits viability and growth

QuieTrack is a pioneer in proprietary technology to facilitate insurance tracking for lenders. As an ISV, QuieTrack has built a thriving technology-driven business throughout California and surrounding areas by streamlining insurance tracking to mitigate risks and simplify the borrowing experience. To support growth and enhance the customer experience, leadership recognised the need to modernise the application on the Amazon Web Services (AWS) cloud platform that was foundational to the company's success. A shrinking talent pool with skills to maintain the legacy application created an additional sense of urgency to move to a modern technology stack.

Without modernisation, pushing the old system beyond its limitations would risk instability to its customer base and limit growth potential.

“All of our revenue is going through our software, so it's a very critical piece for our business. It is the critical piece,” explained QuieTrack President Boots Del Biaggio. A cloud-native approach would better enable QuieTrack to scale to customer demand.

QuieTrack needed to:

Expand functionality to handle customisations, such as regulatory requirements that vary by locale and tracking varying bank rules through automation
Improve end-user performance, reliability, and access to more systems
Adopt a newer technology stack, supported and in use in the current market
QuieTrack engaged SoftwareOne as a technology partner with a proven methodology for modernisation, market-leading tools, and a global talent pool to realise the company's vision.

The time that SoftwareOne invested in up-front planning before we even signed anything made us really comfortable that they were the right software development partner.

Boots Del Biaggio

President, QuieTrack

The sprint to a modern solution

SoftwareOne began with advisory services to align the vision and technology, followed by knowledge transfer from existing support teams. For QuieTrack to realise the full benefit of the AWS hyperscaler cloud platform, SoftwareOne would need to rewrite the code to make it cloud-native. Without modernising, the application would suffer from the same legacy inefficiencies in the cloud as in the data centre.

SoftwareOne's Microsoft .NET and Microsoft stack expertise would be invaluable in these efforts. Microsoft .NET is a software framework that provides an open-source developer platform for building and running applications. SoftwareOne developers used an expanded version of the Well-Architected Hyperscaler Framework.

Following an agile delivery methodology, SoftwareOne's team worked in two-week sprints to optimise and transform the QuieTrack Comet and RighTrack applications. These proprietary applications provide lenders with real-time information on the status of any loan in their portfolio – from simple single collateral auto loans to complex commercial commitment debt facilities – thus lowering their insurance tracking expenses while keeping data secure and protecting uninsured collateral risk.

SoftwareOne refactored functionality from the legacy Comet technology to a more modern .NET technology. Business functionality largely stayed the same to ensure that the refactoring effort could be completed as the highest priority. A key milestone included retiring Comet in order to allocate all resources to the RighTrack application.

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By adopting SoftwareOne's continuous integration and continuous delivery model (CI/CD) to modernisation, QuieTrack benefitted from the following:

Maximising team structure: Global team members with more resources to expand the workday and near-shore team members to facilitate the collaboration time window
Developer efficiencies of shorter deployment cadence: Maximising developer resources by planning, developing, testing, and validating in two-week time periods, avoiding disruptive re-estimation and re-planning efforts common to more traditional multi-month planning cycles
Proficient project oversight: Leveraging a global team while maintaining steady throughput without slowing down or negatively impacting productivity
Reduced infrastructure costs: Review and right-sizing hardware usage to save 60 per cent hardware costs
SAP application resiliency and scalability: Implementing a Disaster Recovery solution, reviewing the backup retention policy, and enabling data encryption to improve application stability and data protection
Bring SAP system up to date: Upgrading the operating system, applications, and database, including SAP ECC, SAP Fiori, SAP Portal, and Process Integration running on Oracle Database (RAC) and TDF on HANA to the latest versions, enabling better compatibility with the AWS cloud infrastructure and take advantage of new application features
Extend AWS Cloud Support Services: Increase from minimum AWS support level to dedicated SAP support on AWS instances.

SoftwareOne delivers a boutique level of customer service with the resources of a large corporate company behind it. Even though we have an internal IT staff of two, we have a huge external software development and IT partner in SoftwareOne, with its 9,000 strong team.

Boots Del Biaggio

President, QuieTrack

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Productivity gains and a 30 per cent annual growth rate

For ISV QuieTrack, software is the business model. With the new cloud-native solution, QuieTrack is now better able to scale to customer demand, improve efficiencies, and fundamentally change its go-to-market strategy.

The new user interface, overall user experience, and superior reliability of the modern application are helping to retain existing community banks and attract new, larger regional banks to QuieTrack.
Modernising the application has created new efficiencies internally and simplified the training of new QuieTrack employees.
SoftwareOne introduced modern engineering practices and automation, delivering a more resilient architecture – built on better practices for failover and retries, for example to provide a better user experience.
End users benefit from a faster application that is more reliable and can scale with more users without creating inconvenience or instability.
QuieTrack can release new features and functionality twice a month; because
back-end data is synchronised throughout development, the end-user has access to the new functionality if the user interface is complete.
Handling customer updates or requests is faster without having to hold for
batch-processing at the end of an archaic, multi-month development cycle.
With a move to Microsoft .NET, the modern architecture can sustain leadership's business growth initiatives.

Historically, community banks have been our bread and butter. With our new application capabilities and improvements, we have improved our community bank customer experiences and attracted regional banks – typically 10 times the size of community banks – that are now in our pipeline. We're on track to grow 30 per cent this year, and that's very exciting.

Boots Del Biaggio

President, QuieTrack