30%
annual growth trajectory
SoftwareOne case study
Historically, QuieTrack has focused on local banks as its core business. New application capabilities and enhancements have enabled the ISV to improve its customer experience and expand its business to regional banks. The growth forecast is 30 per cent. Find out how SoftwareOne helped them achieve this.
QuieTrack is an independent software vendor (ISV) specialising in insurance tracking for lenders. Recognising that its legacy application was reaching the limits of serviceability, QuieTrack knew it needed to invest in modernisation to maintain existing relationships and grow its customer base. SoftwareOne brought an experienced global team of developers and an agile delivery model to implement a newer cloud-based technology stack, delivering gains in efficiency, loyalty and revenue.
annual growth trajectory
larger bank profile attracted by a new demo
Productivity gain from improved software delivery performance
QuieTrack is a pioneer in proprietary technology to facilitate insurance tracking for lenders. As an ISV, QuieTrack has built a thriving technology-driven business throughout California and surrounding areas by streamlining insurance tracking to mitigate risks and simplify the borrowing experience. To support growth and enhance the customer experience, leadership recognised the need to modernise the application on the Amazon Web Services (AWS) cloud platform that was foundational to the company's success. A shrinking talent pool with skills to maintain the legacy application created an additional sense of urgency to move to a modern technology stack.
Without modernisation, pushing the old system beyond its limitations would risk instability to its customer base and limit growth potential.
“All of our revenue is going through our software, so it's a very critical piece for our business. It is the critical piece,” explained QuieTrack President Boots Del Biaggio. A cloud-native approach would better enable QuieTrack to scale to customer demand.
QuieTrack needed to:
The time that SoftwareOne invested in up-front planning before we even signed anything made us really comfortable that they were the right software development partner.
President, QuieTrack
SoftwareOne began with advisory services to align the vision and technology, followed by knowledge transfer from existing support teams. For QuieTrack to realise the full benefit of the AWS hyperscaler cloud platform, SoftwareOne would need to rewrite the code to make it cloud-native. Without modernising, the application would suffer from the same legacy inefficiencies in the cloud as in the data centre.
SoftwareOne's Microsoft .NET and Microsoft stack expertise would be invaluable in these efforts. Microsoft .NET is a software framework that provides an open-source developer platform for building and running applications. SoftwareOne developers used an expanded version of the Well-Architected Hyperscaler Framework.
Following an agile delivery methodology, SoftwareOne's team worked in two-week sprints to optimise and transform the QuieTrack Comet and RighTrack applications. These proprietary applications provide lenders with real-time information on the status of any loan in their portfolio – from simple single collateral auto loans to complex commercial commitment debt facilities – thus lowering their insurance tracking expenses while keeping data secure and protecting uninsured collateral risk.
SoftwareOne refactored functionality from the legacy Comet technology to a more modern .NET technology. Business functionality largely stayed the same to ensure that the refactoring effort could be completed as the highest priority. A key milestone included retiring Comet in order to allocate all resources to the RighTrack application.
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By adopting SoftwareOne's continuous integration and continuous delivery model (CI/CD) to modernisation, QuieTrack benefitted from the following:
SoftwareOne delivers a boutique level of customer service with the resources of a large corporate company behind it. Even though we have an internal IT staff of two, we have a huge external software development and IT partner in SoftwareOne, with its 9,000 strong team.
President, QuieTrack
For ISV QuieTrack, software is the business model. With the new cloud-native solution, QuieTrack is now better able to scale to customer demand, improve efficiencies, and fundamentally change its go-to-market strategy.
Historically, community banks have been our bread and butter. With our new application capabilities and improvements, we have improved our community bank customer experiences and attracted regional banks – typically 10 times the size of community banks – that are now in our pipeline. We're on track to grow 30 per cent this year, and that's very exciting.
President, QuieTrack
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