App modernisation helps QuieTrack grow by 30%

Outdated application limits viability and growth

QuieTrack is a pioneer in proprietary technology to facilitate insurance tracking for lenders. As an ISV, QuieTrack has built a thriving technology-driven business throughout California and surrounding areas by streamlining insurance tracking to mitigate risks and simplify the borrowing experience. To support growth and enhance the customer experience, leadership recognised the need to modernise the application on the Amazon Web Services (AWS) cloud platform that was foundational to the company's success. A shrinking talent pool with skills to maintain the legacy application created an additional sense of urgency to move to a modern technology stack.

Without modernisation, pushing the old system beyond its limitations would risk instability to its customer base and limit growth potential.

“All of our revenue is going through our software, so it's a very critical piece for our business. It is the critical piece,” explained QuieTrack President Boots Del Biaggio. A cloud-native approach would better enable QuieTrack to scale to customer demand.

QuieTrack needed to:

• Expand functionality to handle customisations, such as regulatory requirements that vary by locale and tracking varying bank rules through automation
• Improve end-user performance, reliability, and access to more systems
• Adopt a newer technology stack, supported and in use in the current market
• QuieTrack engaged SoftwareOne as a technology partner with a proven methodology for modernisation, market-leading tools, and a global talent pool to realise the company's vision.

The sprint to a modern solution

SoftwareOne began with advisory services to align the vision and technology, followed by knowledge transfer from existing support teams. For QuieTrack to realise the full benefit of the AWS hyperscaler cloud platform, SoftwareOne would need to rewrite the code to make it cloud-native. Without modernising, the application would suffer from the same legacy inefficiencies in the cloud as in the data centre.

SoftwareOne's Microsoft .NET and Microsoft stack expertise would be invaluable in these efforts. Microsoft .NET is a software framework that provides an open-source developer platform for building and running applications. SoftwareOne developers used an expanded version of the Well-Architected Hyperscaler Framework.

Following an agile delivery methodology, SoftwareOne's team worked in two-week sprints to optimise and transform the QuieTrack Comet and RighTrack applications. These proprietary applications provide lenders with real-time information on the status of any loan in their portfolio – from simple single collateral auto loans to complex commercial commitment debt facilities – thus lowering their insurance tracking expenses while keeping data secure and protecting uninsured collateral risk.

SoftwareOne refactored functionality from the legacy Comet technology to a more modern .NET technology. Business functionality largely stayed the same to ensure that the refactoring effort could be completed as the highest priority. A key milestone included retiring Comet in order to allocate all resources to the RighTrack application.

By adopting SoftwareOne's continuous integration and continuous delivery model (CI/CD) to modernisation, QuieTrack benefitted from the following:

• Maximising team structure: Global team members with more resources to expand the workday and near-shore team members to facilitate the collaboration time window
• Developer efficiencies of shorter deployment cadence: Maximising developer resources by planning, developing, testing, and validating in two-week time periods, avoiding disruptive re-estimation and re-planning efforts common to more traditional multi-month planning cycles
• Proficient project oversight: Leveraging a global team while maintaining steady throughput without slowing down or negatively impacting productivity
• Reduced infrastructure costs: Review and right-sizing hardware usage to save 60 per cent hardware costs
• SAP application resiliency and scalability: Implementing a Disaster Recovery solution, reviewing the backup retention policy, and enabling data encryption to improve application stability and data protection
• Bring SAP system up to date: Upgrading the operating system, applications, and database, including SAP ECC, SAP Fiori, SAP Portal, and Process Integration running on Oracle Database (RAC) and TDF on HANA to the latest versions, enabling better compatibility with the AWS cloud infrastructure and take advantage of new application features
• Extend AWS Cloud Support Services: Increase from minimum AWS support level to dedicated SAP support on AWS instances.