Winning back full control

About the client 

A leading integrated telecommunications company in the APAC region that provides connectivity and digital infrastructure, this company represents one of the largest government-linked companies in the country.

The challenge

When the customer engaged SoftwareOne, SAP was conducting multiple audits in the APAC region, and Indirect Usage was a costly subscriber challenge.

The customer had no internal SAM practice and was not confident facing an SAP audit. It needed a clear environment overview and compliance understanding. The customer’s original SAP License Agreement had been signed over ten years ago, and the company had purchased and deployed several SAP products over that time. The management team had lost sight of its SAP environment. Licensing terms as defined in the EULA were unclear, and usage was not easily measured or identifiable. The company needed help to identify compliance gaps and risks, particularly around Indirect Use of its SAP licenses. The company’s position placed it at high risk in any licensing discussions with SAP, and it reached out to SoftwareOne for expertise and support.

The solution

SoftwareOne conducted a complete contract analysis encompassing all agreements, entitlements, and product use rights. A detailed assessment of SAP Software usage across all user categories and engines produced a comprehensive report showing the relationship of usage to SAP licensing terms, including Indirect Use. The report identified an initial risk assessment of more than $200M. SoftwareOne recommended a range of optimization and mitigation activities to be put in place. Consequently, no compliance gaps were identified when submitting the data to SAP.

SoftwareOne assisted the company in all SAP communications and guided necessary report submissions during the audit. With a full understanding of the data being shared, the telecom provider remained in full control throughout the process.