SoftwareOne Services for Amazon Connect

Amazon Connect

Today, your customers contact you from a variety of different channels - chat, email, and phone. Your agents must have a consistent platform to deliver quality experiences across all mediums.

Amazon Connect is a cloud-based contact centre that enables high-quality customer support at a lower cost. As an Amazon Web Services (AWS) Premier Tier Services Partner, SoftwareOne helps companies use Amazon Connect to benefit from automation and rapidly scale customer service capabilities without contracts or minimum monthly fees.

Get more from SoftwareOne

We do more than implement Amazon Connect. We partner with our customers to ensure their successful migration and empower them so that they can thrive in the future.

SoftwareOne easily integrates Amazon Connect with your End User Computing (EUC) and cloud strategy, and combines it with the entire suite of AWS tools, including AWS Workspaces and Appstream. Our experts excel in projects with a remote agent component and can unlock the full potential of AWS.

6 reasons to power your contact centre with Amazon Connect

Pay for what you use
Amazon Connect is scalable for companies of any size, with a pay-as-you-go model, only charging you for the minutes you use. There are no contracts, hidden fees, or minimum monthly charges.
Infinitely flexible
Amazon Connect works at your pace. Scale up or down instantly, depending on your workloads or seasonal peaks, without impacting the customer experience.
Work anywhere
Your workers can sign in and deliver high-quality customer support from anywhere in the world.

Personalise customer experience
Power your contact centre with AI, acquire more data about your customers, or improve your EUC experience, Amazon Connect helps you achieve your goals.
Integrate your tools
Learn why your customers are calling, capture feedback, personalise interactions with your CRM, and seamlessly move callers from one channel to another to improve user experience and meet customer needs.
Trusted support
Amazon Connect is based on the technology used in Amazon contact centres worldwide, giving customers access to the best high-tech user support.

Revolutionize your customer experiences through Generative Artificial Intelligence (AI) innovation with SoftwareOne and AWS

90% of service representatives believe that artificial intelligence (AI) tools for routing enhance the customer experience to some extent or significantly. Download our infographic in partnership with AWS and put AI to work so you can start seeing immediate results in your contact center today.

Download infographic