Rising costs and licensing complexities
To encourage customers to transition, SAP has been increasing annual support fees by 3% per year—a compounding increase that can amount to hundreds of thousands of dollars annually. SAP’s licensing structure is one of the most complex in the industry. Many customers using SAP ECC operate under multiple contracts spanning decades, with terms originating from software licence agreements, order forms, and addendums dating back 10, 20, or even 30+ years.
In our experience, billing errors often occur, and these are rarely in the customer’s favour.
Identifying and rectifying these errors can result in significant cost savings.