Switch to a less expensive support type
SAP provides different types of support both price wise and benefit wise. SAP Enterprise Support includes application maintenance and continuous improvement and innovation (such as new software releases and support packages), as well as collaboration with SAP experts and mission-critical support (including service-level agreements for incident handling and corrective action plan proposals). In addition, SAP Enterprise Support includes enhanced usage rights for SAP Solution Manager, for example, for business process optimization, process documentation, and custom-code management. On the other hand, the SAP Standard Support service includes, similar to the Enterprise version, application maintenance and continuous improvement and innovation, but only baseline support services. If you are currently under Enterprise support (22% of the net license fee) but don’t really need everything it offers, you can consider switching to the less expensive Standard support (19% of the list license fee).