Cost savings are a significant advantage of adopting Teams Phone for business communication. By retiring legacy phone solutions such as traditional telephony, VoIP PBXs, and other integrated voice providers, businesses can achieve substantial cost reductions. In addition to replacing previous systems, organisations can save on long-distance and international call charges, as well as mobile phone reimbursement costs for users.
According to Forrester research conducted by Microsoft in 2022, for composite organisations, transitioning to Teams Phone led to impressive cost savings. Enterprises eliminated costs amounting to $10.8 million, while SMBs achieved savings of $94,600, as revealed in the analysis. The move to Teams Phone from other hosted calling solutions or VoIP PBX solutions paved the way for these substantial savings.
Teams Phone not only reduces costs but also streamlines telephony support efforts. With the ability to manage Teams Phone using the same console as Microsoft 365, IT organisations experienced time savings, reduced complexity, and required fewer specialised skills compared to previous solutions.