​​​​​Transforming every business: Real-life examples of AI in action

Businesses can benefit from using AI in many ways, and the list of potential use cases keeps growing. Discover just a few of the ways in which organisations can apply AI to work better, save costs, automate time-consuming tasks and improve customer service.

Data is the essential fuel for artificial intelligence (AI) – and every organisation relies on data of some kind to drive its business. No matter what type of organisation you run, you have the potential to use AI to work better and grow. And with AI capabilities advancing rapidly, you’re certain to discover even more applications for the technology in the months and years ahead.

We’ve gathered real-life examples of organisations of all sizes and from around the globe that are enjoying business benefits as a result of implementing advanced analytics, AI, and generative AI, demonstrating the world of opportunity available to you.

Optimise industrial operations based on data from IoT devices

Brainiall, a Brazil-based independent software vendor that provides AI automation to customers in the mining industry, transformed its IT infrastructure by migrating to the Amazon Web Services (AWS) cloud. Using SoftwareOne’s NextGen ISV Modernisation Programme, the migration enabled Brainiall to reduce its monthly cloud costs by 20% and to deploy new client environments faster. With its modernised architecture on AWS, the company can now help customers optimise their mining processes through automation powered by AI and machine learning (ML) – the AI and ML models are trained on data gathered from a wide range of customer IoT devices, helping those businesses to optimise their operations based on more than 100 mining variables.

Eliminate data silos for better business insights

AI can analyse large volumes of data much faster than humans can. Aviation services company benefitted from this ability. Working with SoftwareOne, SLCA used Google Cloud Platform’s AI services to consolidate siloed data and reduce manual data analysis processes to better understand when and where to deploy its fuel trucks at airports. It can now analyse data five times faster than before, which is helping grow its business.

Automatically generate product descriptions for catalogues and marketing

Retailers with large and constantly changing product catalogues can spend weeks writing new descriptions for their websites, print materials and marketing campaigns. Using generative AI, SoftwareOne helped a European retailer automate creation of compelling product descriptions in multiple languages for 2.8 million products, with 50,000 new products added each month. Retailers also can benefit from quickly producing personalised text, images and other content with GenAI to target niche audiences.

Understand the habits of millions of customers in real time

Germany’s e.kundenservice Netz, now called E.ON Grid Solutions, needed to identify consumption peaks and available energy capacity for 14 million customers across many different distribution network operators, each with its own IT system. With SoftwareOne’s help, the company consolidated those legacy systems in the cloud, then used AI tools to analyse energy usage data for a real-time view of consumption and capacity across its network.

Automate forecasts for product demand with fewer errors

The pharmaceutical manufacturer wanted to modernise its processes for predicting demand across its many products. It worked with SoftwareOne to implement Azure Data Services and Power BI, as well as a forecasting model using Azure Machine Learning Service. Today, it can generate automated forecasts 18 months in advance and has reduced forecasting errors to less than 5%.

Advise customers using a virtual assistant

By training a chatbot using natural language programming, organisations of all kinds can deliver 24/7 voice-based support to customers with a wide range of needs. For instance, an oil and gas company in Latin America worked with SoftwareOne to launch a virtual assistant that provides legal and contractual advice to customers.

Discover how AI can explode your potential

Using AI and GenAI capabilities, organisations can gain benefits across a wide range of applications: Helping to predict chemical reactions for disaster response. Automatically analysing data for software license compliance. Extracting content from emails to generate business intelligence reports on demand. And much, much more. SoftwareOne has the experience and expertise to guide clients in every industry to implement innovative AI- and GenAI-based solutions that transform their businesses for greater efficiency, improved customer experiences, cost savings and growth.