Successful migration from Skype for Business to Microsoft Teams

Expanding the Digital Workplace with Microsoft Teams

Oettinger Davidoff wanted to modernize its existing telephony with Skype for Business and was looking for a flexible, location-independent communication solution that provided much more than voice transmission alone. The ideal solution is to offer internal and external communication channels such as chat, video, telephony, and employee availability, all integrated into the company's existing Microsoft environment. For the changeover to succeed, users needed to be integrated and trained in the new communication strategy at an early stage. Turning to the experts at SoftwareOne, technical advice, setup, configuration, and implementation of new M365 services were all professionally provided. SoftwareOne also presented the new IT solution and trained selected power users while providing ongoing Unified Communications operational support through Managed Services UCNext.

How to make a new start with Microsoft Teams

As an innovative family business, Oettinger Davidoff wants to drive its digital transformation. Its goals include increased employee productivity, better connections between employees and customers, and enabling remote work from any location. To achieve these objectives, the company switched from Skype for Business to Microsoft Teams. SoftwareOne was engaged in supporting the migration to Teams by:

• Technical consulting: Creation of a solution design and architecture, including as-is analysis of the previous telephony infrastructure at various locations and definition of a migration concept and project timeline.
• Setup & configuration: After a successful test phase, the entire telephony was transferred to Microsoft Teams, including user migration at each location, number porting, connection of analog interfaces, integration of video conferencing, and creation of all documentation.
• Governance & Security: A Governance & Security concept for the secure and future-oriented use of Microsoft 365 services was designed for Oettinger Davidoff. SoftwareOne also conducted several workshops and created processes for onboarding and offboarding internal users and guests.
• Integration of SharePoint Online: To fully utilize the advantages of Microsoft Teams and the already existing SharePoint environment, both services were sensibly connected. This provides advantages in access to important documents and information on the intranet and within Teams for collaboration purposes. Optimized search pages and the right keywording make information easier to find, significantly improving staff productivity.
• Power Platform: Using Power Automate and Power Apps as a low/no-code platform, some processes were optimized through automation. Legacy and in-house developments, such as the multi-stage global investment approvals, were cost-effectively replaced with SharePoint Online, Teams, Power Automate, and Apps services. The new process covers simple hardware orders and larger investments such as replacement cash register systems or store installations. In addition to business processes, the platform can be used for IT tooling, Microsoft Teams provisioning, guest lifecycle management, and server management.
• Adoption & Change Management Services: The success of the new telephony solution with Microsoft Teams depends entirely on the acceptance and understanding of the company's employees. Involving them from the start was a focus for Oettinger Davidoff. SoftwareOne's Adoption & Change Management Services provided extensive support in the creation of communication guidelines as well as training plans based on best practices and directly geared to each target group. In addition, a global "Power User Community" was established to help answering employee questions even after the project’s end. Adoption & Change Management Services also provided advice on the structure and design of the new intranet solution, making it user-friendly and easy to operate.
• Project management: With years of experience and many successful migration projects, Oettinger Davidoff selected SoftwareOne to oversee the project. In the process, the company benefited from active collaboration with the project manager, who planned and controlled all central coordination, monitoring progress, and updating those responsible in regular status reports.
SoftwareOne IT Campus: Support is delivered through a customized training concept specifically tailored to the needs of different employees and managers. In addition to individual learning videos featuring qualified SoftwareOne trainers, Oettinger Davidoff worked with SoftwareOne partner Soluzione42 using its Learning-on-Demand application for all employees.
• Managed Services UCNext: With UCNext, SoftwareOne offers Oettinger Davidoff support optimize use of its new digital communication channels. The modular support can grow with the company's requirements and adapt flexibly to new needs.