Revolutionize Patient Care with SoftwareOne and Amazon Connect

Look after the health of your contact center— with SoftwareOne and Amazon Connect

Patient experience is the heartbeat of healthcare success. Seamless interactions across multiple channels, blending digital convenience with the irreplaceable human touch improve outcomes, keeping your patients healthy and engaged.

Is your contact center successfully delivering this vital mix of high-tech and high-touch healthcare—or is it struggling?

The symptoms of a struggling contact center:

• Overwhelmed staff and lengthy wait times, jeopardizing patient satisfaction
• Inflexible systems unable to adapt to diverse patient preferences
• Missed appointments leading to lost revenue and disrupted care continuity
• Outdated infrastructure limiting your ability to scale and innovate

Your prescription: SoftwareOne and Amazon Connect

Working together, SoftwareOne and Amazon Connect help you revitalize your patient interactions with a cloud-based solution designed for modern healthcare:

• Empower agents with AI-assisted support and comprehensive patient data for accurate, efficient service
• Instantly scale to handle peak volumes without added infrastructure, ensuring no patient is left waiting
• Increase appointment attendance rates through smart, automated reminders, boosting revenue and care consistency
• Optimize workforce management with data-driven forecasting, reducing stress on your valuable healthcare team
• Reduce operational costs with a pay-per-use model, allowing you to invest more in patient care
• Deliver responsive, personalized care while optimizing operations

As an AWS Premier Tier Services Partner, we are ready to help you make the most of Amazon Connect so you can embrace the future of healthcare communication. Today.