Getting Started with a Modernized communications experience – Amazon Connect

Technology innovation and adoption cycles are accelerating and advancing at warp speed, driving the ongoing development of new consumer expectations. More often than not, the most important customer insights often occur through communication with customer service. Capturing these insights provides business leaders with the data to drive decisions that impact the customer experience and the overall success of the organization.

A modern Contact-Center-as-a-Service (CCaaS) solution, like Amazon Connect, enables businesses to bring together all the unique ways they engage with customers in a simple, cloud-based app without the need for new hardware or engineering.

This on-demand webinar is the first step to knowing how to get started. We will discuss how to:

• Identify and prioritize your use cases to ensure you realize the value of your investment
• Determine the right solution for YOUR business
• Develop the plan to execute a pilot use case, drive support from stakeholders, and accelerate your adoption

With Amazon Connect you can stay ahead of customer expectations and outpace the competition at a lower cost. Rapidly deliver improvements that retain existing customers and attract new ones.

Speaker

• Nick Richards, General Manager, Customer Experience, SoftwareOne