Reimagine your member experience leveraging AI + cloud with SoftwareOne and Amazon Connect

Credit unions generally cater to clients who want a more personal level of service. Unlike for-profit banking institutions that see customers as transactional, credit unions see members as relationships that last a lifetime.

With the onset of the global pandemic and quarantining in early 2020, the shift in the importance of personal relationships with members has increased. Digital and omnichannel experiences are among consumers' most important factors when switching banking providers. Improving member experience can be the biggest step you take to differentiate from your competitors.

With this eBook, you will learn how to deliver easy, personalized, and secure member services with SoftwareOne and Amazon Connect.