SoftwareOne case study

Azure provides performance flexibility for Unilever’s BI apps

Unilever now leverages its BI apps on-demand and lowers costs

Unilever, the internationally recognized consumer goods company, manages over 400 brands today and its products are available in 190 countries. Coordinating the rollout of such a varied portfolio to local markets in an optimized way poses a great challenge. Unilever’s business intelligence applications are used to accurately plan promotions and commercial actions. To improve its performance, Unilever decided to move its on-premises data warehouse to Microsoft Azure. Moving to Azure provides Unilever with the flexibility, scalability and just-in-time performance needed to leverage its business intelligence apps on-demand and to stay ahead of its competition.

Client: Unilever
Industry: Consumer goods
Services: Microsoft Azure IaaS, Design & Implementation, Trainings, Disaster Recovery Procedures, Support
Country: Belgium

Microsoft Azure Infrastructure as a Service (IaaS) offers us the flexibility, scalability, and just-in-time-performance that we need. Azure only bills us for the times in which number-crunching machines are actually running. IT infrastructure is not the core business of Unilever Belgium, so we decided to partner with SoftwareOne.

Sven Lenaerts
Project Manager for Customer Development, Unilever, Belgium

About the client

Unilever is a global company that sells fast-moving consumer goods that improve the health and wellbeing of its customers. Every day, 2.5 billion people worldwide use Unilever products – including food, beverages, and personal care and household products – made by global brands such as Lipton, Knorr, Dove, Axe, and so on. Unilever has the ambitious vision of making sustainable living commonplace. The Unilever Belgium office is located in the heart of Brussels and accommodates approximately 800 employees. The company gathers large amounts of data each day, which demands end-of-business-day processing services. This in turn requires enormous flexibility on the part of the IT infrastructure.

The challenge

Bringing all the different Unilever products to local markets in an optimized way poses a great challenge. Unilever’s business intelligence applications are used to accurately plan promotions and commercial actions.

At its core, the system consists of a data warehouse based on SQL Server. Updating this system to improve its performance was crucial in order for Unilever to be able to stay ahead of its competition.

According to Project Manager for Customer Development Sven Lenaerts, “Unilever’s business intelligence system typically works with large data workloads that need to be processed by high-performance machines within a few hours each day."

The solution

The system in place required flexibility in terms of performance. “Microsoft Azure Infrastructure as a Service (IaaS) offers us the flexibility, scalability, and just-in-time-performance that we need,” says Lenaerts. “Azure only bills us for the times in which number-crunching machines are actually running.”

The IaaS solution is more ambitious than the previous on-premises solution, so implementing it called for rethinking architecture, development, and management procedures. Since Unilever and SoftwareOne have a solid relationship and SoftwareOne met all the requirements for this challenging project, a partnership was born.

The result

As a data scientist, Sven Lenaerts had little to no expertise in managing IT infrastructure. However, he is now able to adapt the performance of Unilever’s business intelligence apps to his needs without the help of IT infrastructure specialists.

He can now depend on Azure technology, which enables quick (de-) activation of virtual machines in line with Unilever’s requirement for running processes on-demand. As a result, Unilever can keep service consumption costs much lower than those incurred by on-premises architecture.