Increase efficiency, customer satisfaction and process optimisation with Generative AI in your Contact Centre

Learn how to retain customers with AI and Amazon Connect

The emergence of Generative Artificial Intelligence (GenAI) creates new opportunities for contact centers to capture and use data and analytics in ways that were not possible with traditional AI.

This e-book explains how Contact Centers can benefit from GenAI to improve efficiency, agent, and customer experiences, streamline operations, and drive organizational growth through operational insights.

In our free e-book, you will discover:

• How to implement your contact center with Amazon Connect and Generative AI in just a few steps
• How Generative AI can overcome the most important challenges in contact centers
• How you can use Generative AI to automate complex tasks and drive AI-powered decision making