SoftwareOne case study

A fully comprehensive program with a premium support contract

Bayerischer Rundfunk (BR) is the state broadcaster in the Free State of Bavaria, headquartered in Munich. It is a member of the "Arbeitsgemeinschaft der öffentlich-rechtlichen Rundfunkanstalten der Bundesrepublik Deutschland" (ARD). Its mission is to provide high-quality, independent, non-commercial program offerings that inform, advise, and entertain all citizens.

Available around the cloc
24/7 securing the IT infrastructure
Cost-savings
Significant savings in comparison
One contact person
for all IT problems

Client: Bayerischer Rundfunk
Industry: Media and communications
Services: Unified Support for MultiVendor
Country: Germany

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In search of simplified IT support

Bayerischer Rundfunk’s modern IT landscape ensures its media offerings are available around the clock. Even minor disruptions to its complex network could lead to massive TV, radio, or web service interruptions. Therefore, BR required an experienced and reliable support partner that could cover Microsoft, its focus manufacturer, and also provide a dedicated contact person and services around the clock to address any sudden IT problem. In addition, any new support contract had to be cost-effective, and much more flexible than the software manufacturer’s preceding contract.

Comprehensive coverage with just one support contract

The decisive reason to collaborate with SoftwareONE through its MultiVendor Premium Support contract was the possibility of covering the full Microsoft support offering and an additional nine software vendors via a single contract. The Bavarian Broadcasting Corporation is assured a dedicated contact person across all vendors. The Service Delivery Manager provides regular reporting on the status of all current projects and tickets, as well as the available budget. Flexible controls enable BR to respond spontaneously to operational issues, such as high-priority incidents, without defining them precisely in advance of the contract agreement.

We very much appreciate SoftwareOne's MultiVendor Premium Support offering. Thanks to this cross-vendor service, we can always rely on stable IT operations. Even short-term project support for M365 was realized quickly and without complications.

Marcus Brückner

Head of Data Centers and IT Systems at Bayerischer Rundfunk

All advantages at a glance

Fast & reliable: Easily address concerns through a dedicated contact person
Around the clock 24x7 availability with bilingual support (German, English)
Cross-Vendor independent IT support, including the focus manufacturer, Microsoft, and support for up to 10 additional software manufacturers
Flexible deployment and uncomplicated contract adjustments enable flexibility, including telephone support, and remote or on-site reactive support
Premium Support provides access to all SoftwareOne services (e.g., SoftwareOne IT Campus, and Consulting)
More transparency throughout the support process by applying ITIL-compliant and audit-proof handling of all IT problems and service processes
Significant cost savings in comparison to alternatives