Avaya, a leading provider of contact center solutions, has recently filed for Chapter 11 bankruptcy leaving many organizations uncertain about their future and how they can continue to evolve and support their business needs with their contact center.
As a leader and decision-maker, it's essential to consider what steps to take to ensure your customer experience remains optimal during this transition period. Specifically, what product will provide you with this assurance, and how best to migrate.
Identify a contact center solution that offers a wide range of features to support your business needs. With Avaya's bankruptcy filing, product upgrades are being forced. This is an opportunity to migrate to new solutions instead of continuing to invest in a product with an unknown roadmap.
Look for a product that provides Migration Assistance funding that could potentially eliminate the up-front cost of migration. This means you could move to a more stable and innovative contact center with the ability to evolve and provide the best customer experience but minimize the capital impact of migration and likely realize significant cost savings.
Moving to a new contact center solution can be painful. Your users need familiar reports to ease the pain of transition. Not only will this help you to adapt and adjust to your new system quickly, but you can also more easily quantify the added benefit of the investment.
Choosing a new solution that can integrate with supporting services, such as CRMs, ERPs, and EMRs, will ease transitional pains. This is also an opportunity to ensure your new solution is more ready and capable of supporting future integrations to facilitate ongoing organizational transformation.
Avaya's bankruptcy filing has created a lot of uncertainty. Choosing the right solution for your organization can help you elevate your contact center and support your business's needs now and in the future.
As experts in Amazon Connect solutions, we understand the challenges you may be facing during this transition period. That's why we're here to help you navigate the process and provide you with the support you need.
Whether you're cloud-based or on-prem, finding the best contact center solution that fits your organization's current and future needs is crucial. And with its wide range of features to support your business needs, Amazon Connect can help you to move to a more stable and innovative contact center.
Download our eBook "Reimagine the Customer Experience" to learn about the next steps in your contact center journey.
Download our eBook "Reimagine the Customer Experience" to learn about the next steps in your contact center journey.
