Global reach:
Primary delivery centres covering every time zone, offering true follow-the-sun support for customers wherever they are.
When something goes wrong, you need fast, efficient IT support. Gartner estimates that productivity lost to IT issues costs $1,066 a minute, and it takes an average of 22 minutes for IT teams to respond to a new ticket. This is even more complex when coordinating separate vendor support contracts, each with a different point of contact. In addition, the cost of support services provided by some of the most in-demand software providers like Microsoft, increase year-on-year, eating into already overstretched budgets.
SoftwareOne Multivendor services handles all your incidents and service requests. Our 24x7, multi-lingual, on-demand support centres resolve complex multivendor issues fast, backed by a dedicated service manager and local and near-shore certified experts in cloud, productivity, security, and AI.
Primary delivery centres covering every time zone, offering true follow-the-sun support for customers wherever they are.
On-demand access to SoftwareOne consultants certified in productivity, security, cloud services, unified communications and AI.
A dedicated customer success manager who will help you build a roadmap and programme of work to achieve your business outcomes.
Simplified process for change requests and projects, with prepaid project hours delivered from your choice of region.
With offices in 90 countries, we offer a truly local touch, with local language and local delivery.
Get access to support and development for your custom business applications.
Choose a commercial model that suits your business with options for unlimited support or pay-as-you-go with minimal commitment.
Dedicated Service Delivery Manager whose priority is your service and your business.
Avoid multiple support contracts with multiple vendors with our simplified modular contract tailored to your needs.
Microsoft Solutions Partner designations
Microsoft Certified Professionals
Advanced Microsoft specialisations
Users supported in the cloud
Operating countries
Globally distributed support centres providing 24x7 support services with a local touch
Contact us today to discuss how SoftwareOne Multivendor Services reduce risk and provide the flexible IT support your organisation needs.
Contact us today to discuss how SoftwareOne Multivendor Services reduce risk and provide the flexible IT support your organisation needs.