SoftwareOne has the best solution for your Nuance end-of-life plan

Your customer connection powers your business. Don’t let Nuance’s end-of-life disrupt your most important communications. SoftwareOne’s Customer Experience advisory can keep your customers engaged and loyal with an upgraded speech recognition feature for your Amazon Connect platform.

Amazon Lex, the engine that powers Alexa, provides superior speech recognition over Nuance, improving your customer experience with:

• Advanced customization: Lex allows businesses to add specific words or terms into its vocabulary, helping it understand industry jargon or brand names more accurately, to help you fine-tune customer interactions for more natural and relevant responses.
• Improved Accuracy: Amazon Lex uses advanced models to better handle ambiguous utterances or queries, answering more complex or open-ended questions.
• Smooth Integrations: Amazon Lex integrates easily with Amazon Connect, creating a seamless experience for customer service setups. This means it can quickly route calls and address customer issues without relying on substantial predefined scripting, adapting in real-time based on the context of conversations. This integration also enables Lex to support complex workflows with minimal setup, which can simplify processes for both customers and agents, improving your operational efficiency.
  
  

Ready to Upgrade?

If you’re ready to choose the superior replacement for Nuance, SoftwareOne has the answer. Book a meeting with us to learn how Amazon Lex can do so much more than replace your existing speech recognition tool, improving your customer interactions to build brand loyalty.